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Was unable to get the 4 days for the price of 3 offer via online, I had to call to make the reservation. It ended up quicker and easier than the online option. My agent, David Shepard, always takes the time to provide all answers to my questions and searches for the best available promotions when I'm booking my rentals with him. Cruise America is the country’s biggest RV rental companies with over 132 locations and 300 employees combined in the United States and Canada. The company is still family-owned because Smalley’s sons are fulfilling the positions of both the CEO and President. If as a result of a breakdown the RV is in repair for 12 hours or less through no fault of yours, Cruise America may refund you a portion of the daily rental rate.
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Holland America Zaandam Cruise: Expert Review (2023) - Cruise Critic
Holland America Zaandam Cruise: Expert Review ( .
Posted: Wed, 12 Jul 2023 15:38:27 GMT [source]
The downside is that the choice is somewhat limited in most parts of the country. You are not guaranteed to always find the model you want because of your location. There is nothing better than cruising on the open road in your RV.
Filthy unit and poor customer service
Lastly, there is a plan for expense reimbursement of up to $3,000 if there is a breakdown mechanically. The company also offers you free insurance, a 110-point inspection, and 24-hour emergency services. Half the battle is booking your trip and interacting with the company that rents out the RV.
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All the information has been confirmed, and all the problems have been solved! He is a very efficient, confident and competent worker with sufficient experience and problem-solving skills. Through this platform, I would like to reiterate my appreciation to Robbie Sinteral; thank you so much! It's my first experience in reserving an RV; I may also share future experiences and thoughts after using the RV after my trip. As a corporate RV rental company, Cruise America isn’t going to provide you with much flexibility.
Impeccable customer service
They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.
Everything was easy the people I spoke…
Given that Cruise America rents out RVs for at least 7 days, your fees per night will likely quite easily exceed the $300 down payment deposit. The very first thing you are going to pay for with Cruise America is deposits. Cruise America requires you to make two kinds of deposits – a $300 reservation down payment and a refundable $500 security deposit.
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If the repair requires more than 12 hours, certain living/transportation expenses may be reimbursed by Cruise America as well. However, you will need to immediately report the breakdown to Cruise America. In the event of mechanical breakdown on the road, Cruise America provides the around-the-clock Travelers Assistance Hotline.
While one customer rep was excellent
Offers are typically not combinable with others, but they do offer some remarkable value. These were examples of deals available as of June 2019, but Cruise America will surely introduce others in the future as well. Aside from that, what we personally don’t like is that Cruise America has all the fee info scattered throughout their website instead of having it easily accessible in one place. Not only that, but we actually had to go to third-party websites to get some of the fee information. Suggested companies are based on people’s browsing tendencies. The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation.
Cruise America handles parking and traffic violations in a similar manner to tolling. However, in cases where they pay the fines for you, you will be charged a $35 administrative fee per rental. Cruise America also imposes a generator fee of $3.50 per hour. This fee will be collected upon return based on the onboard running time meter.
Cruise America offers a 24/7 roadside travelers assistance number that all people can call. While they can be timely and responsive to your needs during the slower seasons, the busy times are a different story. There are unfortunate stories about people who had to wait up to 5-6 hours for a tire repair because the company did not want to replace it right away with a higher-priced tire. Cruise America has an average rating of 2.8 from 1500 reviews. The rating indicates that most customers are generally dissatisfied.
It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
A thing that Cruise America also lists among the comfort features of this plan is pet friendliness. This actually is a feature of all the rental plans, and it is among the things that we like about Cruise America. With peer-to-peer rental, not everyone is going to allow you to bring along pets. One very common complaint with Cruise America is their poor selection of RVs.
In other words, you will be charged 100 miles per day with round-trip rental and 250 miles per day for one-way rental. Cruise America, as a corporate rental company, strongly contrasts with popular peer-to-peer rental service providers like RVshare and Outdoorsy. And looking for the best RV rental service, you are likely wondering whether Cruise America is a good place to rent an RV from. Cruise America Mesa, Arizona, is a delight to visit because of David S. Probably three dozen times now, and they are so friendly and go above and beyond every time. Karin makes sure everything is perfect with our RVs.
When I checked out at CA, they deducted the full amount of 2500USD... I couldn't believe it, there was nothing I could do.. Of course, they have deals with repair shops and will tell me that it costed the amount they want it to be... He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!
The cardholder is required to be listed on the contract as the primary renter or an additional authorized driver. Compared to peer-to-peer renting, Cruise America certainly offers a couple of good things for the money. However, there are also some downsides that you should know about. Cruise America’s payment system is a bit convoluted compared to peer-to-peer renting, and there’s a lot to know about.
For authorized repairs, your expenses will be reimbursed by Cruise America. Alternatively, Cruise America may directly pay for the repairs. Cruise America from time to time offers rental deals and discounts. For example, for departures between September 4, 2019, and December 31, 2019, from any of Cruise America’s North American rental centers, a mileage rate reduction of 50% applies. Another deal is 300 free miles for departures by December 31, 2019, in the US.
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